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    Oracle Support Contacts

    Contact Oracle
    Global Directory
     

    Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.


    Acquired Product Support

    Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:


    Online Support

    Need Help? Go to My Oracle Support to:

    • Find Answers in the Oracle Support Knowledge Base
    • Submit, update, or review Service Requests
    • Engage the My Oracle Support Community
    • Download software updates
    • Tap into Oracle proactive support tools and best practices
     

    You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.


    United States

    Getting Support
    • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
    • Call 1.800.223.1711 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
    • Oracle MICROS (Hospitality and Retail) customers in the United States, for all products call 1.800.937.2211; for Retail call 1.800.888.6812 or 1.440.498.4831.
    • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
     
    Renewing Oracle Premier Support
     
    Other Service Inquiries:
    • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

    Canada

    Getting Support
    • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
    • Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
    • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
     
    Renewing Oracle Premier Support
     
    Other Service Inquiries:
    • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

    Latin America

    Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

    Renewing Oracle Premier Support
    • To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
    • For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below.
    • View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.
     
    Country Support Hotline Support Renewal Sales
    Argentina Acceso directo: 0800.666.0173
    Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253
    +54 1152996000
    Belize Ví­a AT&T Direct: 811 conectar a 877.767.2253 +506.2205.5554
    Bolivia Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 0800.0178
    Brazil Toll Free: 0800.891.5899
    Direct Access: +55.11.5189.1001
    Fax: +55.11.5189.1101
    Toll Free: 0800.891.4436
    Direct Access: +55.11.5189.1000
    Fax: +55.11.5189.1189
    Caribbean Islands
    (Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)
    AT&T Direct® Access Number 877.767.2253 +506.2205.5554
    Central America Para numeros telefonicos, por favor refierase al pais de preferencia. +506.296.1530
    Chile Acceso Directo: +56.22.830.7810
    Acesso Directo Hospitality only: +56 22 830 7626
    Acceso Directo: 188.800.800.075
    Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253
    +56.22.666.5000
    Colombia Acceso Directo:01.800.912.1586
    Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253
    +571.611.9600
    Costa Rica Acceso Directo: 0.800.011.0515
    Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253
    0.800.011.0621
    Ecuador Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 +1.800.67.2253
    El Salvador Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 +506.2205.5554
    Guatemala Ví­a AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 +506.2205.5554
    Honduras Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253 +506.2205.5554
    Jamaica Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 +1.809.960.2359
    Mexico Acceso Directo: 800 6721052
    Acceso Directo: 001.877.767.2253
    Ví­a AT&T Direct: 800.288.2872 conectar a 877.767.2253
    +52.55.9178.3000
    Nicaragua Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 +506.2205.5554
    Panamá Acceso Directo: 001.877.767.2253
    Via ATT direct: 800.0109; conectar a 877.767.2253
    +507.263.9077
    Paraguay Acceso Directo: 009.800.55.10005
    Ví­a AT&T Direct: 008.11.800 conectar a 877.767.2253
    +506.2205.5554
    Peru Acceso Directo: 0800.50.718
    Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253
    +51.1.615.1000
    Puerto Rico 877.7.ORACLE +1.787.999.3100
    República Dominicana Acceso Directo: 1.877.767.2253
    Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253
    +57 1 611 6734
    Trinidad Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 1.868.624.4203
    Uruguay Ví­a AT&T Direct: 000.410 conectar a 877.767.2253 +54.11.4.341.8100
    Venezuela
    Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)
    Venezuela:
    Aceso Directo: 0800.100.2057
    Via ATT direct: 0800.2255.288; conectar a 877.767.2253

    Netherlands Antilles:
    Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

     
    Instructions for Dialing AT&T Direct® Access Numbers
    • Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
    • Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
    • Dial the AT&T Direct® Access Number + area code + phone number.

    Europe, Middle East, and Africa

    Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

    Renewing Oracle Premier Support
     

    Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

    Home Global Support Center: United Kingdom

    * Calls to 180.2000.170 will incur charges which may vary depending on whether you call from a landline or mobile. When calling this German Support number you currently will be charged 0.06 EUR including VAT per call from a landline and up to 0.42 EUR including VAT per minute for calls from a mobile phone (for some mobile carriers rates may vary).

    Country Support Hotline Support Renewal Sales
    Albania +386.1.588.89.00 74956606464
    Armenia Please see CIS 37411619594
    Austria +43.1.33777.555 +43.1.33777.065
    Bahrain 80004238 27214007248
    Belgium +32.2.719.12.12 3227195373
    Bosnia and Herzegovina +387.33.95.89.89 +387.33.95.89.39
    Bulgaria +359.2.923.8130 +359.2.923.8168
    Cameroon +20235350755 27214007248
    Central Asia Territory (CAT)
    (Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan)
    +7.495.641.15.51 994124888145
    Community of Independent States (CIS)
    (Mongolia, Belarus and Moldova)
    +7.495.641.15.51 74956606435
    Croatia +385.1.632.32.22 +385.1.630.63.36
    Cyprus +35722694693 +35722694692
    Czech Republic +420.221.438.199 420220437052
    Denmark +45.44.80.80.81 4544808470
    Egypt +202.35350755 20 235 350 789
    Estonia +372.628.7777 +372.628.7713
    Finland +358.9.54.94.1300 358954941292
    France +33.1.57.60.21.22 0800 970181 / 33 146 856 644
    Gabon +20235350755 +20235350789
    Germany +49.180.2000.170
    Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute.
    (Learn more)
    +49.891.430.2828
    Greece +30.210.67.89.450 +30 210 678 9215
    Hungary +36.1.2241800 3618017722
    Israel +972.3.9273677 +44.207.1312.982
    Italy +39.06.52436.400 800 925250 / 39 028 733 5050
    Ivory Coast 2 Stage dialing: First 00.111.11 then 800.379.0402 27214007248
    Jordan +962.6.5200895 27214007248
    Kazakhstan +7.727.320.1643 77272442714
    Kenya +254.20.288.9.150 27214007248
    Kuwait Local access: +96522203638
    Alternate number: +974 444 627 67
    20235350789
    Latvia +371.6704.6086 +371.6704.6080
    Lebanon +9611963240 20235350789
    Lithuania +370.5.204.76.40 +370.5.204.75.37
    Luxembourg +352 4911 3345 35227000670
    Macedonia +386.1.588.89.00 27214007248
    Malta +800.62.474 +386.1.588.88.58
    Mauritius Toll Free: +8020440036 27214007248
    Morocco +212522977095 27214007248
    Netherlands +31.30.6699444 31306699292
    Nigeria +20235350755 27214007248
    Norway +47.6752.6752 4767526705
    Oman +971.4.3909040 27214007248
    Poland +48.22.6908701 48226908532
    Portugal +351.21.423.52.00 351214237535
    Qatar +971.4.3909040 20235350789
    Romania +40213678810 40213677047
    Russia +7.495.641.15.51 74956606464
    Saudi Arabia Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
    Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
    Local Access: +966.11.273.9977
    20 235 350 789
    Senegal +20235350755 27214007248
    Serbia and Montenegro 381112016830 381112016833
    Slovakia +421.2.5728.8600 421257288771
    Slovenia +386.1.588.89.00 +386.1.588.89.01
    South Africa +27.11.319.4010
    +27.21.400.7282
    27214007248
    Spain +34.91.6312174 (if calling from outside Spain)
    +902.312.174
    34 916 267 676
    Sweden +46.8.477.3600 46317335538
    Switzerland +41.61.425.62.00 0800 561449
    Tanzania +20235350755 27214007248
    Tunisia +202.35350755  
    Turkey: Istanbul region +90.212.329.68.20 90 212 329 6819
    Turkey: Ankara region +90.312.248.8999 90 212 329 6819
    United Arab Emirates +971.4.3909040 97143909332
    Abu Dhabi +971.4.3909040  
    Ukraine   380444986942
    United Kingdom and Republic of Ireland +44.870.4000.900 +44.207.1312.982 / 35318031792
    Zimbabwe +20235350755 27214007248

    Asia Pacific

    Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

    Renewing Oracle Premier Support
     
    Country Support Hotline Support Renewal Sales
    Australia +61.132.370
    +61.2.8817.7600
    1.800.787.901
    +61.2.94912850
    Bangladesh Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
    +65.6436.1003
    92512099711
    China 800.810.0366

    4008.980.890
    400 669 1900
    Hong Kong 800.963.604

    +852.2866.9582

    001 86 4008.980.890
    (IDD rates applicable)
    +852.3655.7975
    India India Support Hotline for all cities:
    a) 000 800 100 7534 (Tata Toll Free)
    b) 000117 (AT&T Toll Free) Enter 8007111005 after voice prompt
    c) The BSNL Toll Free number has been deprecated
    911246226555
    0008000402728
    India: Mumbai Use India Support Hotline 911246226555
    0008000402728
    India: Gurgaon Use India Support Hotline 911246226555
    0008000402728
    India: Bangalore Use India Support Hotline 911246226555
    0008000402728
    India: Kolkata Use India Support Hotline 911246226555
    0008000402728
    Indonesia +62.21.2555.2010 6565012337
    Japan 0120.099638 +81-3-6834-6045
    Korea +82.1588.8501 080.909.0880
    +82.2.21947966
    Macau 0800-559 852.3655.7975
    Malaysia 1 800 880 329 60322993354
    Nepal Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
    +65.6436.1003
    92512099711
    New Zealand 0800.478.776
    +61.2.8817.7600
    0800466709
    +64.9977.2110
    Pakistan Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)
    +65.650.12200
    92512099711
    Philippines 1800 1651 0500 63.2.84791129
    1800-144-100-66
    Singapore 800.616.1618 (support hotline)
    +65.6436.1003 (support hotline)
    6565012337
    Sri Lanka 800.7111.005 92512099711
    Taiwan 0800.077677 886223127427
    Thailand 0018006112759  
    Vietnam 12065299
    Alternate number +84 2 835211445
    1 800 880 329

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